Operations Academy

highlights

Press Release :
bullet Operations Academy wins ITE Innovation in Education 2008 Award

 

Graduate Class :
Group shot October 09
View October 2009 Graduates

 

Brochure:
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Presentation:
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agenda

This is the agenda from the October 2009 session of the Operations Academy Senior Management Program. We have left this up so you can get an idea of how the two week program is structured. The agenda for the October 2010 session has not yet been developed. It will be posted in late summer 2010.

 

ARRIVAL - Monday, October 5, 2009
Check-in   3:00 PM
Dinner   5:00 PM
Welcome Reception at Maritime Institute   7:30 PM
DAY 1 - Tuesday, October 6, 2009
Welcome and Program Opening   8:00 AM
BREAK   9:30 AM
I. Making Managers Into Leaders - Ed Oakley   9:45 AM
BREAK   10:45 AM
I. Making Managers Into Leaders - Continued   11:00 AM
LUNCH   12:00 PM
Speaker: Regina McElroy, Director, Innovative Program Office, FHWA   12:30 PM
BREAK   1:30 PM
I. Making Managers Into Leaders - Continued   1:45 PM
BREAK   3:00 PM
I. Making Managers Into Leaders - Continued   3:15 PM
Session I: Review Questions and Instructor Evaluation   4:00 PM
Introduction - Field Study 1, 2 and 3   4:30 PM
Workshop 1: Introduction    4:50 PM
FREE TIME   5:15 PM
Dinner    6:00 PM
     
Day 2- Wednesday, October 7, 2009
AM Announcements   8:00 AM
II. Operations as a System - Phil Tarnoff   8:15 AM
BREAK   9:45 AM
II. Operations as a System (Continued) 10:00 AM
LUNCH   11:30 PM
II. Operations as a System (Continued)   12:15 PM
Session II: Review Questions and Instructor Evaluation   1:15 PM
BREAK   1:45 AM
Field Study 1 - Maryland Statewide Operations Center (SOC)   2:00 PM
Group Work Session   5:00 AM
Dinner    6:00 PM
DAY 3 - Thursday, October 8, 2009
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 1)   5:30AM
Group Work Session (Groups 2, 3, 4)   8:00 AM
AM Announcements   9:30 AM
III: Incident Management - John O'Laughlin   9:45 AM
BREAK   10:45 AM
III: Incident Management (Continued)   11:00 AM
LUNCH    12:00 PM
Potential Spot for a Speaker   12:30 PM
III:  Incident Management (Continued)   1:30 PM
BREAK   2:30 PM
III:  Incident Management (Continued)   2:45 PM
Session III: Review Questions and Instructor Evaluation   3:45 PM
BREAK   4:15 PM
Round Table - Field Study 1 - Maryland Statewide Operations Center (SOC)   4:30 PM
FREE TIME   5:30 PM
Dinner   6:00 PM
   
DAY 4 - Friday, October 9, 2009
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 2)   5:30 AM
Group Work Session (Groups 1, 3, 4)   8:00 PM
Field Study 3 - Montgomery County TMC   9:30 AM
LUNCH   1:00 PM
Speaker: Shelley Row, Director/ITS Joint Program Office, RITA   2:00 PM
BREAK   3:00 PM
Speaker: Miachael Pack, UMD CATT LAB   3:15 PM
FREE TIME   5:00 PM
Dinner   6:00 PM
     
DAY 5 - Saturday, October 10, 2009
AM Announcements   8:00 AM
IV: Effective Performance Assessment and Communication - Daniela Bremmer   8:15 AM
BREAK   9:30 AM
IV: Effective Performance Assessment and Communication (Continued)   9:45 AM
BREAK   10:45 AM
IV: Effective Performance Assessment and Communication (Continued)   11:00 AM
LUNCH    12:00 PM
Speaker: Bob Marbourg, WTOP News (Traffic), "Communicating with Your Customer"   12:30 PM
BREAK   1:35 PM
IV: Effective Performance Assessment and Communication (Continued)   1:45 PM
Session IV: Review Questions and Instructor Evaluation   2:45 PM
BREAK   3:15 PM
Workshop 2: Introduction    3:30 PM
Group Work Session (Groups 1, 3, 4)   4:00 PM
FREE TIME   5:00 PM
Dinner   6:00 PM
Weekend: Sunday, October 11, 2009
This is your one day off   All Day
Day 6: Monday, October 12, 2009
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 3)   5:30 AM
Group Work Session (Groups 1, 2, 4)   8:00 AM
AM Announcements   9:30 AM
Workshop 1: Presentations and Discussion   9:45 PM
BREAK   10:45 AM
Wrap up Week 1 and Open Discussion   11:00 AM
LUNCH   12:00 PM
Speaker: Gary Euler, Vice President, Telvent Farradyne, Inc. - Topic: Outsourcing   12:30 PM
BREAK   1:30 PM
Round Table - Field Study 3 - Montgomery County TMC   1:45 PM
BREAK   2:45 PM
V: Customer Service - Phil Tarnoff   3:00 PM
Session V: Review Questions and Instructor Evaluation   5:00 PM
FREE TIME   5:30 PM
Dinner   6:00 PM
Day 7: Tuesday, October 13, 2009
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 4)   5:30AM
Group Work Session (Groups 1, 2, 3)   8:00 AM
AM Announcements   9:30 AM
VI: Integrating Planning and Operations - George Schoener   9:45 AM
BREAK   10:45 AM
VI: Integrating Planning and Operations (Continued)   11:00 AM
LUNCH   12:00 PM
VI: Integrating Planning and Operations (Continued)   1:00 PM
BREAK   2:00 PM
VI: Integrating Planning and Operations (Continued)   2:15 PM
Session VI: Review Questions and Instructor Evaluation   2:15 PM
BREAK   3:15 PM
Group Work Session    4:00 PM
FREE TIME   5:00 PM
Dinner   6:00 PM
 
Day 8: Wednesday, October 14, 2009
AM Announcements   8:00 AM
VII. Systems Operations as a Program: the Process/Institutional Dimension - Steve Lockwood   8:15 AM
BREAK   10:15 AM
VII: Systems Operations as a Program: the Process/Institutional Dimension (Continued)   10:30 AM
LUNCH   12:00 PM
Speaker:  Connie Sorrell, Chief of Operations, Virginia DOT   12:30 PM
BREAK   1:30 PM
VII: Systems Operations as a Program: the Process/Institutional Dimension (Continued)   1:45 PM
Session VII: Review Questions and Instructor Evaluation   2:15 PM
BREAK   2:45 PM
Round Table - Field Study 2 - Ride with Maryland SHA Service Patrol   3:00 PM
Group Work Session    4:00 PM
FREE TIME   5:00 PM
Dinner   6:00 PM
 
Day 9: Thursday, October 15, 2009
Group Work Session    8:00 AM
AM Announcements   9:00 AM
Speaker: “Safety and the Need for Partnerships” by Tony Kane   9:15 AM
BREAK   10:45 PM
Discussion - Application of Operations Concepts 11:00 AM
LUNCH   12:00 PM
Discussion - Application of Operations Concepts (Continued) 1:00 PM
BREAK   2:00 PM
Workshop 2: Presentations and Discussion   2:15 PM
BREAK   3:15 PM
Implementing Change in Your Organization, Wrap Up, Open Discussion   3:30 PM
Study for Final Exam   5:00 AM
Dinner   6:00 PM
Farewell Gatherinig at Maritime Institute   7:00 PM
Day 10: Friday, October 16, 2009
AM Announcements   8:00 AM
Group Photo   8:15 AM
Final Exam, Program Evaluation, Quotes   8:30 AM
BREAK - check out of hotel   9:30 AM
Speaker: Congratulatory Keynote by Jeff Paniati, Executive Director of FHWA   10:00 AM
Recognition of Participants   11:00 AM
LUNCH    12:00 PM