This is the agenda from the October 2009 session of the Operations Academy Senior Management Program. We have left this up so you can get an idea of how the two week program is structured. The agenda for the October 2010 session has not yet been developed. It will be posted in late summer 2010.
| ARRIVAL - Monday, October 5, 2009 |
|
Check-in |
|
3:00 PM |
| Dinner |
|
5:00 PM |
| Welcome Reception at Maritime Institute |
|
7:30 PM |
|
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|
| DAY 1 - Tuesday, October 6, 2009 |
|
Welcome and Program Opening |
|
8:00 AM |
| BREAK |
|
9:30 AM |
| I. Making Managers Into Leaders - Ed Oakley |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| I. Making Managers Into Leaders - Continued |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Regina McElroy, Director, Innovative Program Office, FHWA |
|
12:30 PM |
| BREAK |
|
1:30 PM |
| I. Making Managers Into Leaders - Continued |
|
1:45 PM |
| BREAK |
|
3:00 PM |
| I. Making Managers Into Leaders - Continued |
|
3:15 PM |
| Session I: Review Questions and Instructor Evaluation |
|
4:00 PM |
| Introduction - Field Study 1, 2 and 3 |
|
4:30 PM |
| Workshop 1: Introduction |
|
4:50 PM |
| FREE TIME |
|
5:15 PM |
| Dinner |
|
6:00 PM |
| |
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|
| Day 2- Wednesday, October 7, 2009 |
|
AM Announcements |
|
8:00 AM |
| II. Operations as a System - Phil Tarnoff |
|
8:15 AM |
| BREAK |
|
9:45 AM |
| II. Operations as a System (Continued) |
|
10:00 AM |
| LUNCH |
|
11:30 PM |
| II. Operations as a System (Continued) |
|
12:15 PM |
| Session II: Review Questions and Instructor Evaluation |
|
1:15 PM |
| BREAK |
|
1:45 AM |
| Field Study 1 - Maryland Statewide Operations Center (SOC) |
|
2:00 PM |
| Group Work Session |
|
5:00 AM |
| Dinner |
|
6:00 PM |
|
|
|
| DAY 3 - Thursday, October 8, 2009 |
|
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 1) |
|
5:30AM |
| Group Work Session (Groups 2, 3, 4) |
|
8:00 AM |
| AM Announcements |
|
9:30 AM |
| III: Incident Management - John O'Laughlin |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| III: Incident Management (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Potential Spot for a Speaker |
|
12:30 PM |
| III: Incident Management (Continued) |
|
1:30 PM |
| BREAK |
|
2:30 PM |
| III: Incident Management (Continued) |
|
2:45 PM |
| Session III: Review Questions and Instructor Evaluation |
|
3:45 PM |
| BREAK |
|
4:15 PM |
| Round Table - Field Study 1 - Maryland Statewide Operations Center (SOC) |
|
4:30 PM |
| FREE TIME |
|
5:30 PM |
| Dinner |
|
6:00 PM |
|
|
|
| DAY 4 - Friday, October 9, 2009 |
|
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 2) |
|
5:30 AM |
| Group Work Session (Groups 1, 3, 4) |
|
8:00 PM |
| Field Study 3 - Montgomery County TMC |
|
9:30 AM |
| LUNCH |
|
1:00 PM |
| Speaker: Shelley Row, Director/ITS Joint Program Office, RITA |
|
2:00 PM |
| BREAK |
|
3:00 PM |
| Speaker: Miachael Pack, UMD CATT LAB |
|
3:15 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| |
|
|
| DAY 5 - Saturday, October 10, 2009 |
|
AM Announcements |
|
8:00 AM |
| IV: Effective Performance Assessment and Communication - Daniela Bremmer |
|
8:15 AM |
| BREAK |
|
9:30 AM |
| IV: Effective Performance Assessment and Communication (Continued) |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| IV: Effective Performance Assessment and Communication (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Bob Marbourg, WTOP News (Traffic), "Communicating with Your Customer" |
|
12:30 PM |
| BREAK |
|
1:35 PM |
| IV: Effective Performance Assessment and Communication (Continued) |
|
1:45 PM |
| Session IV: Review Questions and Instructor Evaluation |
|
2:45 PM |
| BREAK |
|
3:15 PM |
| Workshop 2: Introduction |
|
3:30 PM |
| Group Work Session (Groups 1, 3, 4) |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
|
|
|
| Weekend: Sunday, October 11, 2009 |
|
This is your one day off |
|
All Day |
|
|
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| Day 6: Monday, October 12, 2009 |
|
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 3) |
|
5:30 AM |
| Group Work Session (Groups 1, 2, 4) |
|
8:00 AM |
| AM Announcements |
|
9:30 AM |
| Workshop 1: Presentations and Discussion |
|
9:45 PM |
| BREAK |
|
10:45 AM |
| Wrap up Week 1 and Open Discussion |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Gary Euler, Vice President, Telvent Farradyne, Inc. - Topic: Outsourcing |
|
12:30 PM |
| BREAK |
|
1:30 PM |
| Round Table - Field Study 3 - Montgomery County TMC |
|
1:45 PM |
| BREAK |
|
2:45 PM |
| V: Customer Service - Phil Tarnoff |
|
3:00 PM |
| Session V: Review Questions and Instructor Evaluation |
|
5:00 PM |
| FREE TIME |
|
5:30 PM |
| Dinner |
|
6:00 PM |
|
|
|
| Day 7: Tuesday, October 13, 2009 |
|
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 4) |
|
5:30AM |
| Group Work Session (Groups 1, 2, 3) |
|
8:00 AM |
| AM Announcements |
|
9:30 AM |
| VI: Integrating Planning and Operations - George Schoener |
|
9:45 AM |
| BREAK |
|
10:45 AM |
| VI: Integrating Planning and Operations (Continued) |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| VI: Integrating Planning and Operations (Continued) |
|
1:00 PM |
| BREAK |
|
2:00 PM |
| VI: Integrating Planning and Operations (Continued) |
|
2:15 PM |
| Session VI: Review Questions and Instructor Evaluation |
|
2:15 PM |
| BREAK |
|
3:15 PM |
| Group Work Session |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| |
| Day 8: Wednesday, October 14, 2009 |
|
AM Announcements |
|
8:00 AM |
| VII. Systems Operations as a Program: the Process/Institutional Dimension - Steve Lockwood |
|
8:15 AM |
| BREAK |
|
10:15 AM |
| VII: Systems Operations as a Program: the Process/Institutional Dimension (Continued) |
|
10:30 AM |
| LUNCH |
|
12:00 PM |
| Speaker: Connie Sorrell, Chief of Operations, Virginia DOT |
|
12:30 PM |
| BREAK |
|
1:30 PM |
| VII: Systems Operations as a Program: the Process/Institutional Dimension (Continued) |
|
1:45 PM |
| Session VII: Review Questions and Instructor Evaluation |
|
2:15 PM |
| BREAK |
|
2:45 PM |
| Round Table - Field Study 2 - Ride with Maryland SHA Service Patrol |
|
3:00 PM |
| Group Work Session |
|
4:00 PM |
| FREE TIME |
|
5:00 PM |
| Dinner |
|
6:00 PM |
| |
|
|
| Day 9: Thursday, October 15, 2009 |
|
Group Work Session |
|
8:00 AM |
| AM Announcements |
|
9:00 AM |
| Speaker: “Safety and the Need for Partnerships” by Tony Kane |
|
9:15 AM |
| BREAK |
|
10:45 PM |
| Discussion - Application of Operations Concepts |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
| Discussion - Application of Operations Concepts (Continued) |
|
1:00 PM |
| BREAK |
|
2:00 PM |
| Workshop 2: Presentations and Discussion |
|
2:15 PM |
| BREAK |
|
3:15 PM |
| Implementing Change in Your Organization, Wrap Up, Open Discussion |
|
3:30 PM |
| Study for Final Exam |
|
5:00 AM |
| Dinner |
|
6:00 PM |
| Farewell Gatherinig at Maritime Institute |
|
7:00 PM |
|
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| Day 10: Friday, October 16, 2009 |
|
AM Announcements |
|
8:00 AM |
| Group Photo |
|
8:15 AM |
| Final Exam, Program Evaluation, Quotes |
|
8:30 AM |
| BREAK - check out of hotel |
|
9:30 AM |
| Speaker: Congratulatory Keynote by Jeff Paniati, Executive Director of FHWA |
|
10:00 AM |
| Recognition of Participants |
|
11:00 AM |
| LUNCH |
|
12:00 PM |
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