Operations Academy

highlights

Upcoming Dates:
bullet New Senior Management Program on September 16-26, 2008 and Spring 2009

 

Graduate Class:
Group shot Nov 2007
View November 2007 Graduates.

 

Brochure:
BrochureDownload brochure about Operations Academy.

 

Presentation:
powerpoint presentationView presentation about Operations Academy.

transp

agenda

W E E K  1

Sunday, November 4  
ARRIVAL  
  
Check-in
 3:00 PM
Dinner
 5:00 PM
Welcome Reception
 7:30 PM

DAY 1 - Monday, November 5
WORKSHOP OPENING
  
Welcome and Workshiop Opening
 8:30 AM
BREAK
 10:00 AM
I. Operations as a System - Phil Tarnoff
 10:15 AM
LUNCH with speaker: Regina McElroy, Director, Office of Transportation Operations, FHWA
12:00 PM
I. Operations as a System (Continued)
 1:00 PM
BREAK
 2:15 PM
I. Operations as a System (Continued)
 2:30 PM
BREAK
 3:30 PM
Session 1:Review Questions and Instructor Evaluation
 3:45 PM
Overview - workshops, field studies, operations template, Group Assignements
4:15 PM
Introduction: Field Study 1 and 2
4:30 PM
Workshop 1: Introduction
4:50 PM
FREE TIME
 5:15 PM
Dinner 
 6:00 PM

DAY 2 - Tuesday, November 6
AM Announcements
8:30 AM
II. Making Managers Into Leaders - Jonette Crowley
8:45 AM
BREAK
10:15 AM
II. Making Managers Into Leaders (Continued)
10:30 AM
LUNCH with speaker: Shelley Row, ITS Director/ITS Joint Program Office, RITA
12:00 PM
II. Making Managers Into Leaders (Continued)
1:15 PM
BREAK
2:15 PM
Session II: Review Questions and Instructor Evaluation
2:30 PM
Field Study 1 - Maryland Statewide Operations Center (SOC)
3:00 PM
Dinner 
 6:00 PM

DAY 3 - Wednesday, November 7  
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 1) 
5:30AM*
AM Announcements
 9:30 AM
III. Customer Service - Pat Noyes  
 9:45 AM
BREAK
10:45 PM
III. Customer Service (Continued)
 11:00 PM
LUNCH
12:00 PM
III. Customer Service (Continued)
 1:00 PM
BREAK
 2:00 PM
III. Customer Service (Continued)
 2:15 PM
BREAK
 3:15 PM
Session III: Review Questions and Instructor Evaluation 
 3:30 PM
Group Work Session
4:00 PM
FREE TIME
 5:00 PM
Dinner 
 6:00 PM

DAY 4 - Thursday, November 8
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 2)
 5:30AM*
AM Announcements
 9:30 AM
IV. Integrating Planning and Operations - George Schoener
 9:45 AM
BREAK
 10:45 AM
IV. Integrating Planning and Operations (Continued)
11:00 AM
LUNCH with speaker: Gary Euler, Vice President, Telvent Farradyne, Inc.
- Topic: Outsourcing
12:00 PM
IV. Integrating Planning and Operations (Continued)
 1:00 PM
BREAK
 2:00 PM
IV. Integrating Planning and Operations (Continued)
 2:15 PM
BREAK
 3:15 PM
Session IV: Review Questions and Instructor Evaluation
 3:30 PM
Round Table - Field Study 1 - Maryland Statewide Operations Center (SOC)
4:00 PM
FREE TIME
 5:00 PM
Dinner 
 6:00 PM

DAY 5 - Friday, November 9  
Field Study 2 - Ride with Maryland SHA Service Patrol (Group 3) 
5:30 AM
Field Study 3 - Montgomery County TMC
9:30 AM
LUNCH
12:45 PM
Group Work Session
1:45 PM
Break
 3:15 PM
Workshop 1: Presentations and Discussion
3:30 PM
Wrap up Week 1
 4:30 PM
Dinner 
 5:00 PM
Evening Activitiy
 5:45 PM

WEEKEND - Saturday, November 10
FREE TIME
10:15 AM

DAY 6 - Sunday, November 11
AM Announcements
 9:00 AM
Round Table - Field Study 3 - Montgomery County TMC
9:15 AM
BREAK
 10:15 AM
Workshop 2: Introduction
10:30 AM
V. Organizational Change - Connie Sorrell
 11:00 AM
LUNCH
12:00 PM
V. Organizational Change (Continued)
 1:00 PM
BREAK
 2:00 PM
V. Organizational Change (Continued)
 2:15 PM
BREAK
 3:15 PM
V. Organizational Change (Continued)
 3:30 PM
Session IV: Review Questions and Instructor Evaluation
 4:30 PM
FREE TIME
5:00 PM
Dinner 
 6:00 PM

 

 

W E E K  2

DAY 7- Monday, November 12 
Field Study 1 - Ride with Maryland SHA Service Patrol (Group 4)
5:30 AM
AM Announcements
 9:30 AM
VI. Effective Performance Assessment and Communication - Daniela Bremmer
 9:45 AM
BREAK
 10:45 AM
VI. Effective Performance Assessment and Communication (Continued)
 11:00 AM
LUNCH
12:00 PM
VI. Effective Performance Assessment and Communication (Continued)
 1:00 PM
BREAK
 2:00 PM
VI. Effective Performance Assessment and Communication (Continued)
 2:15 PM
BREAK
 3:15 PM
Session VI: Review Questions and Instructor Evaluation
 3:30 PM
Group Work Session
4:00 PM
FREE TIME
 5:00 PM
Dinner 
 6:00 PM

DAY 8 - Tuesday, November 13  
AM Announcements
8:30 AM
VII. Overview of Systems Operations - The Institutional Dimension - Steve Lockwood
8:45 AM
BREAK
10:15 AM
VII. Overview of Systems Operations - The Institutional Dimension (Continued)
10:35 AM
LUNCH with speaker: Tony Kane, Director of Engineering and Technical Services, AASHTO
12:00 PM
VII. Overview of Systems Operations - The Institutional Dimension (Continued)
1:00 PM
BREAK
2:00 PM
Session VII: Review Questions and Instructor Evaluation
2:15 PM
Round Table - Field Study 2 - Ride with Maryland SHA Service Patrol
2:45 PM
BREAK
3:45 PM
Group Work Session
4:00 PM
FREE TIME
5:00PM
Dinner 
 6:00 PM

DAY 9 - Wednesday, November 14  
Field Study 4 Introduction - CapWIN and CATT Lab
8:00 AM
Field Study 4 - CapWIN and CATT Lab
8:15 AM
LUNCH
12:00 PM
Discussion - Application of Operations Concepts
1:00 PM
BREAK
2:30 PM
Round Table - Field Study 4 CapWIN and CATT Lab
2:45 PM
BREAK
3:45 PM
Group Work Session - Study for Final Exam
4:00 PM
FREE TIME
5:00 PM
Dinner 
6:00 PM

DAY 10 - Thursday, November 15  
AM Announcements
9:00 AM
Workshop 2: Presentations and Discussion
9:15 AM
BREAK
10:15 AM
Final Exam and Program Evaluation
10:30 AM
LUNCH with speaker: Congratulatory Keynote by Jeff Paniati,
Associate Administrator for Operations at FHWA
12:00 PM
Recognition of Participants
1:30 PM
Adjourn
3:00 PM