| ARRIVAL - Monday, November 7, 2011
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| Check-in
| 3:00 PM
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| Dinner
| 5:00 PM
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| Welcome Reception at Maritime Institute
| 7:30 PM
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|
| DAY 1 - Tuesday, November 8, 2011
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| Welcome and Program Opening
| 8:00 AM
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| Session I. Making Managers Into Leaders - Ed Oakley
| 8:45 AM
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| BREAK
| 10:15 AM
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| Session I. Making Managers Into Leaders - Continued
| 10:30 AM
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| LUNCH
| 12:00 PM
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| Session I. Making Managers Into Leaders - Continued
| 1:00 PM
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| Session I: Review Questions and Instructor Evaluation
| 2:00 PM
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| BREAK
| 2:30 PM
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| Session II: Overview of Operations - Phil Tarnoff
| 2:45 PM
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| Session II: Review Questions and Instructor Evaluation
| 4:30 PM
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| FREE TIME
| 5:00 PM
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| Dinner
| 6:00 PM
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| Day 2- Wednesday, November 9, 2011
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| AM Announcements
| 8:00 AM
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| Speaker: Stephen Lockwood, PB Consult, "Operations Capability Maturity Model"
| 8:15 AM
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| BREAK
| 10:15 AM
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| Workshop Introduction
| 10:30 AM
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| Introduction - Field Study 1, 2 and 3 and Operations Template
| 11:00 AM
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| Group Assignments, Breakout Rooms
| 11:20 AM
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| Open Discussion
| 11:30 AM
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| LUNCH
| 12:30 PM
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| Field Study 1 - Maryland Statewide Operations Center (SOC)
| 1:30 PM
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| FREE TIME
| 5:00 PM
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| Dinner
| 6:00 PM
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|
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| DAY 3 - Thursday, November 10, 2011
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| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 1)
| 5:30 AM
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| Group Work Session (Groups 2, 3, 4)
| 8:00 AM
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| AM Announcements
| 9:30 AM
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|
| Session III: Data Visualization and Performance Measures - Michael Pack
| 9:45 AM
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| LUNCH
| 12:00 PM
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| Session III: Data Visualization and Performance Measures (Continued)
| 1:00 PM
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| Session III: Review Questions and Instructor Evaluation
| 2:00 PM
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| BREAK
| 2:30 PM
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| Session IV. Incident Management - John O'Laughlin
| 2:45 PM
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| FREE TIME
| 5:00 PM
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| Dinner
| 6:00 PM
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| DAY 4 - Friday,November 11, 2011
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| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 2)
| 5:30 AM
|
| Group Work Session (Groups 1, 3, 4)
| 8:00 AM
|
| Session IV. Incident Management (Continued)
| 9:30 AM
|
| Session IV: Review Questions and Instructor Evaluation
| 11:00 AM
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| LUNCH
| 11:30 AM
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| Session V: SE/ConOps/Benefit Cost - Phil Tarnof
| 12:30 PM
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| Session VI: Supply/Demand - Phil Tarnoff
| 2:00 PM
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|
| BREAK
| 3:00 PM
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| Session V & VI: Review Questions and Instructor Evaluation
| 3:15 PM
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| Speaker: Donna Nelson, "Travel Time Measurement"
| 3:45 PM
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| FREE TIME
| 5:00 PM
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| Dinner
| 6:00 PM
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| DAY 5 - Saturday, November 12, 2011
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| Field Study 3 - Montgomery County TMC
| 8:00 AM
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| LUNCH
| 12:00 PM
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| Speaker: Bob Marbourg, WTOP News (Traffic), "Communicating with Your Customer"
| 1:00 PM
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| BREAK
| 2:00 PM
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| Session VII: Performance Measure Experience: The Good, the Bad and the Ugly - Daniela Bremmer
| 2:15 PM
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| Session VII: Review Questions and Instructor Evaluation
| 4:30 PM
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| FREE TIME
| 5:15 PM
|
| Dinner
| 6:00 PM
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|
| Weekend: Sunday, November 13, 2011
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|
| This is your one day off
| All Day
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| Day 6: Monday, November 14, 2011
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| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 3)
| 5:30 AM
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| Group Work Session (Groups 1, 2, 4)
| 8:00 AM
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| AM Announcements
| 9:30 AM
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| Speaker: Shelley Row, The Future of the Transportation System
| 9:45 AM
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| BREAK
| 10:45 AM
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| Session VIII: Integrating Planning and Operations - George Schoener
| 11:00 AM
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| LUNCH
| 12:00 PM
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| Session VIII: Integrating Planning and Operations (Continued)
| 1:00 PM
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| Session VIII: Review Questions and Instructor Evaluation
| 3:15 PM
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| BREAK
| 3:45 PM
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| Round Table - Field Study 1 - Maryland Statewide Operations Center (SOC)
| 4:00 PM
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| FREE TIME
| 5:00 PM
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| Dinner
| 6:00 PM
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|
|
| Day 7: Tuesday, November 15, 2011
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|
| Field Study 2 - Ride with Maryland SHA Service Patrol (Group 4)
| 5:30AM
|
| Group Work Session (Groups 1, 2, 3)
| 8:00 AM
|
| Session IX: Safety - Elizabeth Wemple
| 9:30 AM
|
| LUNCH
(deli style in room)
| 12:00 PM
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| Session IX: Safety (Continued
| 12:30 PM
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| Session IX: Review Questions and Instructor Evaluation
| 1:30 PM
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| BREAK
| 2:00 PM
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| Speaker: Rebecca Brewster, Freight Goods Movement
| 2:15 PM
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| BREAK
| 3:30 PM |
| Session X: Customer Service - Phil Tarnoff
| 3:45 PM
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| Session X: Review Questions and Instructor Evaluation
| 5:30 PM
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| Dinner
| 6:00 PM
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| Day 8: Wednesday, November 16, 2011
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| Group Work Session
| 8:00 AM
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| Round Table - Field Study 3 Montgomery County TMC
| 9:45 AM
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| BREAK
| 10:45 AM
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| Round Table - Field Study 2 - Ride with Maryland SHA Service Patrol
| 11:00 AM
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| LUNCH
| 12:00 PM
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|
| Speaker: Michelle Birdsall, Social Media
| 1:00 PM
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| BREAK
| 2:00 PM
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| Speaker: Phil Tarnoff, Workforce Development
| 2:45 PM
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| Open Discussion
| 3:15 PM
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| FREE TIME
| 5:00 PM
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| Dinner
| 6:00 PM
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| Day 9: Thursday, November 17, 2011
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| Group Work Session
| 8:00 AM
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| Workshop: Presentations and Discussion
| 10:00 AM
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| Discussion - Teams' Strategies for LDOT Operations Capability Improvemen
| 11:00 AM
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| LUNCH
| 12:00 PM
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| Speaker: Sean Kennedy, Transit: Improved Collaboration and Cooperation
| 1:00 PM
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| BREAK
| 2:00 PM
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| Discussion - Application of Operations Concepts
| 2:15 PM
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| Implementing Change in Your Organization, Wrap Up, Open Discussion
| 4:00 PM
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| Study for Final Exam
| 5:00 PM
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| Dinner
| 6:00 PM
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|
| Farewell Gathering at Maritime Institute
| 7:30 PM
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| Day 10: Friday, November 18, 2011
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| AM Announcements
| 8:00 AM
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| Group Photo
| 8:15 AM
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| Final Exam
| 8:30 AM
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| Program Evaluation, Quotes
| 9:00 AM
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| BREAK - check out of hotel
| 9:30 AM
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| Speaker: Congratulatory Keynote by Jeff Paniati, FHWA
| 10:00 AM
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| Recognition of Participants
| 11:00 AM
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| LUNCH
| 12:00 PM
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| Adjourn
| 1:00 PM
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